Hook Swim School Policies

Our Do's and Don'ts; for all things related to a happy, healthy visit to Hook Swim School .

Pool & Hygiene Rules

  • No outdoor shoes are to be worn on the poolside/changing rooms
  • Toilet & shower prior to entering the pool.
  • Swimming Hats must be worn. All children 18 months + and adult Learners will need a swimming hat. You will not be allowed to swim without one. We have hats and goggles available to purchase should you need them.
  • Ensure toddlers who are not toilet trained wear tight fitting swim nappies and a tight fitting swimsuit over the swim nappy.
  • Under no circumstances should regular nappies be worn while swimming.
  • Do not use the pool if you have had diarrhoea in the last two (2) weeks.
  • No Eating in the changing rooms or on poolside
  • - Buggies/prams need to be left outside, please make sure you have a rain cover.
  • No talking to the swimming instructors before, during, or after the swimming lesson, any questions or concerns must be communicated by emailing the office at info@hookswimschool.co.uk.
  • Spectators must remain seated at all times please do not walk around the poolside if you have toddlers and young children with you please are sure you supervise them the whole time.
  • - No spectators for parent and child classes only the accompanying adult is allowed to attend. One adult per child is allowed to stay and watch the class. Face coverings must be worn at all times while on the premises.
baby swimming

Make Up Policy

 

What if I miss a class?:

 
  • You need to notify of your child’s absence at least 1 day before via the Customer Portal. (not by email or in-person)
  • Makeup lessons can only be arranged via the Customer Portal.(please do not email or ask the office staff to arrange an alternative session) 
  • Lessons are booked as a full term.  All lessons must be taken within the date range that they were booked for. 
  • We operate at full capacity and are unable to offer you catch up classes.
  • The customer portal allows you to mark yourself off as absent –  if you notify at least one day in advance you will get an option to book an alternative lesson in the current term.
  • Our classes are full so you will only be able to book an alternative if other parents have notified us of their absence in which case you will take their place.
  • You can only do this twice in a term and the system will not allow you to carry these over to the next term.
  • If you book a make-up class and are unable to attend you will not be able to book another alternative.
  • No credits or refunds will be given for missed classes.  
  • While there is some flexibility we do not guarantee that you will be able to find a catch-up class so we do ask that you commit to the day and time that you book for.
  • If no available times are showing on the portal it is because all of the suitable classes are full,  you will need to keep checking or try a different week.
  • Please do not email or ask the office staff to arrange alternative sessions for you,  if you need help registering on the portal we can assist with that
Swimming lessons at Hook Swim School

Payment

 

Classes are paid for in advance for a whole school term, unless alternative arrangements have been made.

Your place is secured once the full payment has been received. 

Enrolments are taken at any time throughout the term and term fees are pro rated

kids jumping into pool

Swimming Classes Now Open

 

Registration for classes now open. 
Signup now to avoid disappointment.

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