Hook Swim School Policies
Make Up Policy
We understand that sometimes your child may need to miss a lesson due to illness. If this happens you may qualify for a makeup lesson.
To qualify for a makeup lesson:
- You must have notified us before your child’s lesson time via Costumer Portal.
- Makeup lessons must be completed during the term that the missed lesson occurred in
- Makeup lessons cannot be exchanged for cash refunds or credits towards next term fees
- If you do not notify us that a lesson or makeup lesson was not going to be attended you will forfeit the lesson
We will do our best to find a suitable and convenient spot for your child’s make up lesson.
Classes are paid for in advance for a whole school term, unless alternative arrangements have been made.
Your place is secured once the full payment has been received.
Enrolments are taken at any time throughout the term and term fees are pro rated
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