Frequently Asked Questions
Frequently Asked Questions
Can I have refund for the suspended or future lessons?
Because the pool closure was outside of our control, we are not issuing refunds for suspended classes. Everyone’s accounts have been frozen and classes will resume once things get back to Normal. If you were not going to re-book for next term you can use the credits as catch up classes, crash courses or private lessons. These will be valid for 12 months from the date we re-open. We are going to set up a parent portal where everyone will be able to see their account activity and book children into catch up classes easily.
I have not paid for the next term, but I want to re-book once everything is back to normal.
That’s great that you would like to continue swimming with us, we understand it is an uncertain time for everyone, please drop us an email or call us to let us know you would like to continue.
What will happen to suspended 3 weeks of lessons?
All lessons will be carried over and take place as soon as is reasonably possible.
I have already paid for the next term what happens?
We will keep everyone updated as much as possible and re-start lessons as soon as we can. Everyone’s time and space will remain the same as confirmed.
What is the size and depth of the pool?
Hook Swim School operates our own private indoor pool. The pool is 15 metres long and 5 metres wide. 0.8m in the shallow end 1.8m in the deep end. Perfect for learn to swim. This is a great length for small groups of swimmers.
What should I bring to a lesson?
Swimming hats are compulsory, goggles are recommended. We have all the other equipment required on site. Please bring your own towel to dry off post lesson.
How often should my child come to swimming?
Coming to swimming lessons once a week, on a year round basis, is great for swimmer progress. If it is possible to get your swimmer in the water twice a week we will see even more rapid improvements.
However there is a learning curve with lessons so do not expect your child to make equal and constant progress at each lesson.
I am nervous about my child starting lessons, what should I do?
Any personal fear or anxiety you may have about the water can be easily transferred to your child. Try to be supportive and positive at all times with your child. Inform reception and the instructor privately about your concern and they will support you through your child’s first lessons.
How warm is your pool?
The pool temperature is 31-32 degrees celsius.
Will I need to get in the water?
A parent or guardian is required to be in the water for baby classes up until the age of 3. It is best to check with reception when booking to confirm.
It’s never too late to enrol your child into swimming lessons. Enrolments are taken at any time throughout the term and term fees are prorated. Each child is treated as an individual therefore no matter when they enrol they will be taught based on their own ability.
What is the parents role during the lesson?
For babies classes we require a parent or guardian to be in the water with the baby at all times. Once your swimmer is comfortable in the water then you are able to watch the lesson from the pool deck.
What can I do to help my child learn to swim?
Encourage your child to attend every lesson. Acknowledge all successes and ignore failures; have a positive approach.
Are swimming supplies available for purchase?
Yes, we have goggles, swimming caps, floatation belts and swim nappies available for purchase.
What are your opening hours?
Mon: 8am – 8pm
Tue: 8am – 8pm
Wed: 8am – 9pm
Thur: 8am – 8pm
Fri: 8am – 8pm
Sat: 8am – 6pm
Registration for classes now open.
Signup now to avoid disappointment.