Frequently Asked Questions
FAQs
Frequently Asked Questions
Do I need to get in the water with my child?
Is the pool open to public
We are operating as a swim school at our privately owned pool. Unfortunately we don’t have any public swimming sessions available
Absence, how do I notify of an absence and can I do catch-ups?
We operate at full capacity so are unable to offer catch-up classes should you miss a session. However, if you mark your absence off a day at least one day before in the customer portal you will have the option to try to find an alternative, this is subject to availability and is only possible when others mark themselves off as absent so you can take their place. This can only be arranged via the portal please do not email or call the office and ask our staff to arrange alternative classes for you.
Payments
How warm is your pool?
Is there a waiting list, if so, how long is it and can you add me?
Is there parking on-site?
What is the size and depth of the pool?
What should I bring to a lesson?
I am nervous about my child starting lessons, what should I do?
Any personal fear or anxiety you may have about the water can be easily transferred to your child. Try to be supportive and positive at all times with your child. Inform reception and the instructor privately about your concern and they will support you through your child’s first lessons.
What training do the teachers have?
Are swimming supplies available for purchase?
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Overview
Pool Facilities
No chills
Heated indoor pool, 30-32 degrees, specifically designed for swimming lessons.
No Fuss
Free car parking available on the street, after 18:00 and Saturdays free parking on site.
No worries
M/F changing rooms, hair dryers, disabled facilities & baby facilities
Entertainment
Books are available to use when not attending a lesson.
On-site shop
A wide range of swimming and baby accessories available.
Just watching?
Seating available for spectator on pool side